Please make sure you have read the guidelines
Please make note of this when you are ordering, online orders will be processed the next business day. If your need faster processing please call the order in.
Example: Order without print was placed online on Monday; order will be processed and shipped the next business day on Tuesday.
Explanation of Graphic Turnaround Time
Turnaround times begin 2 business days (Graphics Standard) after we have received an approved Ready to Print image and the order has been processed. Graphic turnaround time is based on normal business days Monday through Friday and does not include shipping time or federal holidays.
Graphic Next Day Rush
Our Graphic Next Day Rush Printing service is a 40% surcharge on the print to ship out in 1 business day instead of the standard 2 business day turnaround time. Graphics Next Day Rush only refers to expediting the production time, it does not include shipping time. Orders placed before 1PM PST will have their order shipped out the next business day. Ready to print artwork must be submitted and in our possession by 2 PM PST in order for us to ship your order out the following business day.
Example: An order is placed with Graphics Next Day Rush on Tuesday; approved artwork is submitted by 2PM PST that same day. The order will be processed and shipped out on Wednesday with the Graphics Next Day Rush option instead of normally shipping out on Thursday with our Graphics Standard option.
PDF Proof Requests
We ask for “Print Ready” images, the file you submit to use should be sized and appropriately formatted so that it can be instantly inserted into the print queue. As a customer you should double check to make sure that the artwork is properly formatted and ready to go. If you need help with artwork, our in house graphic designer is available to help you design a “Print Ready” image.
However, from time to time customers want a PDF proof. A PDF proof can easily be requested when you upload the artwork. In the message portion of the artwork upload form, you can add your details and request a PDF proof.
ORDERING A PDF PROOF WILL DELAY YOUR ORDER FROM SHIPPING OUT IN OUR NORMAL TWO BUSINESS DAY TURNAROUND, with a PDF proof request your order will ship out in 4 business days with proof approval.
Proofs are sent out 1 business day after you have uploaded them. To approve the proof all you need to do is reply back to the email stating you approved the proofs we sent you. Once proofs are approved, we will ship them out in 2 business days.
Example: You place an order on Monday, we send you the proof on Tuesday at noon. We will ship the order out in 2 business days which would be Thursday.
- Place your order and checkout
- Include your order number in the subject and phone number in the message portion
- You can also request a PDF proof through the message field.
- PLEASE RENAME YOUR FILES TO COMPANY NAME / NAME OF PERSON WHO PLACED THE ORDER AND INCLUDE YOUR INVOICE NUMBER
- Add your files and click send it
- Once the file has been uploaded you will receive an email confirming the file has been sent, if you do not receive a confirmation you will need to upload again
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