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Store Policies

Two Day Turnaround Time

• Turnaround time is normally 48 hours once artwork is approved and payment is received.
• Time is based on availability and order size.
• Any order with < 10 prints can be turned around in 48 hours.
• Orders with 10+ prints should call in to verify turnaround time.

When Will My Order Arrive?

View our shipping map to find out.

Shipping and handling:

• Once payment is cleared. We will ship the products within 2 business days depending on quantities purchased. A tracking number will be sent to the e-mail address provided with your order within 48 hours. If you do not receive an email notice, you may contact us to obtain one.
• U.S. 48 Contiguous States Addresses: Orders will be shipped via UPS ground service unless otherwise noted.
• We do not ship to P.O.Box addresses. Please provide a physical address and contact phone no. in case the package is undeliverable.
• Canadian Addresses: We will ship the order via UPS Standard service, please provide your telephone number as required by UPS for International Shipping. It is buyer's responsibility for any import charges (Brokerage fees, duties, taxes customs clearance charges, etc.)
• AK, HI, PR Addresses: Will be shipped via USPS Parcel Post service, please contact us if another method of shipping is preferred.
• Express shipment service is available, please email or call (909)393-1333 to ask.
• California State sales tax 7.75% must be added for California shipping address.

Return Policy

• Customer must notify us of a return within 7 days of receiving your order.
• All non-defective items will be charged a 15% restocking fee.
• All returned merchandise must be in unmarked original packaging including accessories and documentation.
• Refunds will be issued to your original method of payment.
• If items in your order are missing, we can ship out the missing item using the original shipping method or issue a refund based on the missing product and shipping value.
• You as a buyer are responsible for all costs related to shipping back your items and that the item arrives to us without damage. Shipping charges will not be compensated for. Packages being returned should be insured by you for your protection.
• Custom made banner prints and display products cannot be refunded.
(Since all our banners are printed directly from artwork images we receive from our customers, we cannot be held responsible for customers' dissatisfaction over the resolution and design of the banners; we try to minimize the chances of such events from happening by approving each artwork before we take your order.)
• After 7 days of receiving your order, no refunds can be processed.

Warranty Policy

• The warranty begins the day you receive your order and continues for a single 6 month period. After the 6 month period, items are no longer under warranty.
• If items are defective we must be notified within 2 days of receiving the item of which it falls under the Damaged / Defective Product Upon Arrival Policy
• Under the warranty we are limited to correcting or replacing, at our discretion, any hardware or parts that shall be returned to us.
• After item is shipped back, we will correct the issue and ship back the product within several business days. DO NOT DISASSEMBLE THE DEFECTIVE ITEM YOURSELF; DOING SO WILL VOID THE WARRANTY.
• Warranty does not cover customer negligence, misuse, improper installation or accident, or have been altered by someone other than Signworld US Inc. just on product defects only.
• If items in your order are missing, we can ship out the missing item using the original shipping method or issue a refund based on the missing product and shipping value.
• All shipping expenses are buyers responsibility no exceptions for warranty repairs.

Warranty On Advertising Flags

• Warranty does not cover customer negligence, misuse, improper installation or accident, or have been altered by someone other than Signworld US Inc. just on product defects only.
• Advertising Flags are under warranty for 30 days after receiving the product.
• During the 30 days, we will replace or repair the advertising flags.
• All shipping expenses are buyers responsibility no exceptions for warranty repairs.

Damaged / Defective Product Upon Arrival Policy

• If the item is defective / damaged upon arrival, we must be notified within 2 days of receiving the defective / damaged item.
• Take pictures if possible and email pictures of the damage to us. Our email can be found on the About Us page.
• If the item is defective upon arrival we have to determine who’s at fault. If the carrier is at fault, we file a claim with the carrier. Customer holds the item until carrier finishes inspection on the claim. DO NOT TRY TO FIX THE DEFECTIVE ITEM BEFORE SHIPPING IT BACK
• If the item is defective upon arrival determined not to be the carriers fault, we can send you a replacement or refer to the Return Policy for a refund.

Printing Media Return Policy

Due to the nature of the printing media rolls, please make sure your printer is compatible with the media material before purchasing (printer ink types capabilities are listed under each media roll product listing in red font), there are NO returns accepted on any media rolls once it has been open and used.

For un-open, un-used media rolls, we will accept returns within 7 days of recipient of the items, please call us for approved RMA number and to receive an RMA form for returns, 909-393-1333. Media rolls returned un-open and un-used are subject to 15% restocking fee. Original shipping charges are not refunded and customer is responsible to ship the item(s) back to us. Please insure against shipping damages.

Automated Grommet Machine

There are no returns accepted on this item. Warranty covers parts for 6 months from the day item was received, this does not included labor cost.

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